Just Letting offers full residential letting and management services for both landlords renting a property and tenants looking for that perfect property to live in. Based in Silverdale, we have a portfolio of handpicked properties to let in the city of sails and across Northland

Jackson Family

We as a family have lived in Whangarei / Orewa since 2008 and love how this area reminds us so much of Cape Town South Africa our home town. I am happily married for 26 years and have two grown daughters. My wife Belinda is a rental manager for a local company. My eldest daughter Casey-Lee assists with managing the Just Letting home office / telephones. My youngest daughter Robyn is a graduate accountant / commercial law from Auckland University. She takes care of Just Letting’s accounting / other responsibilities

Des Jackson

A dynamic and innovative customer relationship, sales and service delivery manager with more than 20 years’ experience developing and implementing successful CRM strategies, distribution networks and marketing channels within the ICT sector. Specialist expertise in understanding the unique needs and challenges of emerging markets in third world countries, with particular experience working in the Pacific and Australasian region. A strong background of consulting and management is supported by hands-on leadership roles in retail and customer care

I am now applying my experience and expertise in establishing Just Letting as a start-up family business

Des Jackson Linkedin Profile: www.linkedin.com/in/desmondjackson

We are passionate about property and are dedicated to ensure that you will always receive the highest levels of service

Our direction statement

  • Personal attention from the PartnersWe are on call 24/7 for owners or tenants
  • Limit the number of homes we manageWe don’t over extend what we manage
  • Tenant selection – We speak to all referees & carry out credit checks
  • Regular inspections – We inspect and report at no cost
  • Repairs and maintenance – We have experienced & reliable tradespeople

Our commitment to you

RESPECT

We recognise the importance of the trust our clients place in us and the seriousness of your decision to start preparing for your future. We will offer you courtesy and respect in all of our dealings with you.

PERSONALISED SERVICE

We committed to providing you with service that is based on your personal needs, aspirations and profile.

PRIVACY

All confidential information provided to us will be treated appropriately.

ACCOUNTABILITY

We know that having reliable staff for you to contact is important. Our aim is to provide you with continuity; including coordinating meetings, documentation and approvals, on your behalf.

FLEXIBILITY

We offer you the use of our services under one roof for your convenience; however it is your choice whether you use them or use your own suppliers.

HONESTY

We commit ourselves to being honest at all times. This includes keeping you informed of progress and any issues that may arise and seeking answers to your queries.

COMMUNICATION

We understand your desire to be involved and kept informed of progress on your investment property. So, we commit ourselves to proactive communication. We expect our staff to provide clear timelines and communicate any delays and will ensure you have a key contact to answer any queries you have.

COMPLAINTS RESOLUTION

You can expect any concerns, problems or complaints to be resolved quickly and in an open and honest manner. We will provide you with fair opportunity to discuss your issues. To allow us to deal with complaints properly, we request that complaints are submitted in writing.

QUALITY

We are committed to the quality of our products and our advice and to improving the effectiveness of our systems and processes on an ongoing basis.

LISTENING

Satisfied customers are our primary goal and we welcome feedback and suggestions from our customers. We strive to continually improve what we do and encourage your feedback